Jishnu R
Content experience designer
Phone:
+91 7702463934
Email:
Location
Hyderabad, India
A bit about me
I am a senior content specialist in the SaaS industry, crafting exceptional user experiences through clear and concise content. With a background in linguistics and a knack for simplifying the technical, I excel in empowering users with informative articles and tutorials. My strength lies in distilling complex information into accessible language for diverse audiences
Work experience
April 2024 - Present
October 2020 - April 2024
September 2019 - October 2020
As a Senior technical writer at Futurist Global, I worked at Broadcom as a contractor. I developed and delivered high-quality technical content (help guides, videos, tutorials) to enhance user experience. I also collaborated with Agile teams, gathered stakeholder feedback, and analyzed data to improve customer satisfaction. I also built strong cross-functional relationships and advocated for impactful content. At Broadcom, I got chances to leverage subject matter expertise to create content aligned with user needs.
As a Senior content specialist in the Customer Education team at Zenoti, I authored and optimized user help content for their SaaS product, ensuring clarity and relevance. I learned CSS for help website design, WalkMe overlays, and bot training here. I enjoyed the chances I got to collaborate with cross-functional teams, monitor analytics, and refine UX through feedback and trend analysis.
As a Program Manager for learning consulting at Apposite Learning Solutions, I provided expert guidance and consultation on learning initiatives, aligning strategies with business goals. I also developed and implemented tailored eLearning solutions for a SaaS product, customized for a US State program. I also managed end-to-end client engagements, designing curriculum and ensuring on-time, on-budget project delivery.
January 2023 - June 2024
As a learning content developer and instructional designer at Apposite Learning Solutions, I executed diverse ILT and E-learning projects for industry giants like Microsoft, Client Network Services, and Sutherland Global Services on softwares such as ServiceNow and PeopleSoft. I also led a successful eLearning project, spawning seven subsequent ones for the same client. I developed engaging eLearning courses and video scripts, collaborating closely with clients and project teams to ensure seamless project execution.
